We know pool care can feel overwhelming—that’s why we’ve made our process simple and transparent. Here are some of the most common questions we get from customers like you.
Yes! We work with both in-ground and above-ground pools. Just let us know the type when you book, so we can prepare accordingly.
We recommend booking 2–3 weeks in advance, especially during peak seasons (spring and fall). Our calendar fills up quickly!
We do our best to accommodate urgent needs. Use our On-Demand Call-Out option and we’ll prioritize your request based on availability.
Opening, closing and free chlorine. Half priced call-outs and discounted chemicals. You'll also get an in-person instructional session if you'd like one, remote consultations to walk you through any questions, and most of all, a friend in the pool business!
Absolutely—just give us at least 24 hours’ notice to reschedule or cancel without any fees.
Yes. All routine maintenance includes necessary chemicals like chlorine, pH balancers, and algaecide as part of the service.
We stand by our work. If you’re not happy, we’ll make it right. Simple as that.
Yes, East Coast Aquatics is fully insured. While licensing varies by location, we meet or exceed all local requirements.
Yes! Our most popular option is the Smart Pool Owner Plan, perfect for hands-on pool owners who want expert help without paying full-service prices. The Full Service Plan is ideal for those who prefer complete, worry-free pool management handled by our team.
Yes. Both the Smart Plan and Full Service Plan can be paid in 4 monthly installments.
If you choose to pay upfront, you’ll receive a 5% discount.
We also accept cash as a payment method.
